ship are 7-15 days. , may be in due to . We a full if the item is not 30 days upon of . Your is our , us if you have any .
We for any . Your is .
2、產(chǎn)品與描述不符
問題 ：
, , I’ve got the that is with the , so sent !
回答：
We that you are not with your . We or ex- as long as the item is and/ or . We to and to our and your is very to us. a , are also .
send your item back to ：××，××××， 1, ,
We will send you a upon of your . be that the and any new for a item will be to the .
If you have any , us eBay so that we can you , !
3、對(duì)節(jié)假日等可預(yù)測(cè)的郵遞延誤進(jìn)行解釋
問題：
，，I ’t the that you sent to me.
回答：
you for your and . will from 1st 7th. that time, all the will be and may the for days.
We will ship your item when the post off ice re- on 8th. If you have any , us eBay . you for your and your is much .
4、對(duì)天氣等不可抗力因素造成的延誤進(jìn)行解釋
問題 ：
, ,I ’t the that you sent to me.
回答 ：
you for an item from our . We are to of you that the of your item may be due to .
We your item ( T-) on Dec. 3rd but , we were by the post off ice that all will be due to this .
Your is much . If you have any , us eBay so that we can . Our are with you.
5、物品收到后退貨換貨
(1) 關(guān)于退貨
示例：當(dāng)買家收到東西不滿意并提出退貨時(shí)
問題 ：
, , I don’t like the you send to me, can I ?
回答：
Yes , we or . send your item back to:
××，××××， 1, ,
We will ( the ) you via once I your .
(2) 關(guān)于換貨
示例 ：當(dāng)買家要求換貨時(shí)，如果你接受換貨
問題 ：
, , I don’t like the you send to me, can I ?
回答：
Sure , you can send it back for . send your item back to:
××，××××，, ,
We will send you a new one you . be you must bear the cost of and re-send .
for your and any feel free to let me know.
標(biāo)簽： 跨境電商客服 售后溝通 郵件模板 產(chǎn)品描述不符 節(jié)假日延誤
